Realz Online Casino Terms and Conditions

Welcome to Realz Online Casino. By accessing or using our website at realz.com, you agree to be bound by these Terms and Conditions in full. We ask that you read this document carefully before registering an account or placing any bets. These terms govern your use of all services we provide, including casino games, sports betting, live dealer tables, bonuses, and payment processing. If you do not agree with any part of these terms, you must not use our platform.

1. About Us

At Realz Online Casino, we operate under the ownership of Dreamline Ventures S.R.L., a company incorporated in Costa Rica under registration number 3-102-933985. We hold a valid gaming licence issued by the Tobique Gaming Commission, licence number 0000071, based in New Brunswick, Canada. Our platform launched in 2025 and we are committed to providing a secure, fair, and entertaining experience to players worldwide. For any queries related to these terms, you may contact us at support@realz.com.

2. Eligibility and Account Registration

2.1 Who May Register

To use our services at Realz Casino, you must meet the following requirements at the time of registration and throughout your use of our platform:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher
• You must be a resident of a country where online gambling is legally permitted
• You must not be located in any of our restricted territories at the time of play
• You must register only one account — duplicate accounts are strictly prohibited
• You must provide accurate, truthful, and complete information during registration

2.2 Restricted Territories

We do not accept players from the following jurisdictions: the United States of America, the United Kingdom, the Netherlands, Sweden, Denmark, Malta, Romania, Bulgaria, Lithuania, Cyprus, Estonia, Israel, Russia, Ukraine, Belarus, Afghanistan, Iran, North Korea, Iraq, Myanmar, Moldova, Georgia, Armenia, Côte d'Ivoire, Curaçao, Aruba, Sint Maarten, Saint Eustatius, and Saba. We reserve the right to update this list at any time and to close accounts where a player is found to be located in a restricted territory.

2.3 Account Verification (KYC)

We are required to verify your identity before processing withdrawals or upon our reasonable request. At Realz Online Casino, we may ask you to submit documents including a government-issued photo ID, proof of address, and proof of payment method. We reserve the right to suspend your account or withhold funds until verification is satisfactorily completed. All documents submitted to us are handled in accordance with our Privacy Policy.

3. Deposits, Withdrawals, and Payment Terms

3.1 Deposits

We accept a wide range of payment methods at our Realz Casino platform, including Visa, Mastercard, Pay By Card, Neosurf, PSCD, Skrill, NTLR, Cash2Code, Bitcoin, Ethereum, Litecoin, Ripple, USDT (multiple networks), Solana, Cardano, BNB, DOGE, USDC, TRX, and BitcoinCash. The minimum deposit is NZ$20–25 depending on your selected method. Deposits made via Neteller or Skrill do not qualify for welcome bonus promotions. We do not accept third-party deposits — all funds must originate from accounts or wallets held in your own name.

3.2 Withdrawals

At Realz Casino, your withdrawal limits are tied to your VIP level as follows:

• Level 1: NZ$1,000 per day / NZ$13,000 per month
• Level 2: NZ$1,000 per day / NZ$18,000 per month
• Level 3: NZ$1,500 per day / NZ$22,000 per month
• Level 4: NZ$2,000 per day / NZ$30,000 per month
• Level 5: NZ$3,000 per day / NZ$35,000 per month

We typically process withdrawal requests within up to 3 banking days. Crypto and e-wallet withdrawals are generally the fastest, often completed within hours to 24 hours. Card and bank transfer withdrawals may take up to 5 business days. We allow a maximum of 3 pending withdrawals at any one time. The minimum withdrawal amount is NZ$20–25 depending on your chosen method.

3.3 Currency

We support multiple currencies depending on your region. For New Zealand players, we offer NZD. Euro is also available across applicable markets. We are not responsible for any currency conversion fees charged by your payment provider.

4. Bonuses and Promotions

4.1 Welcome Package

Our Realz Online Casino welcome package offers new players up to NZ$4,000 plus 150 Free Spins across your first three deposits. The structure is as follows: 150% up to NZ$1,500 plus 50 Free Spins on your first deposit; 50% up to NZ$1,000 plus 50 Free Spins on your second deposit; and 50% up to NZ$1,500 plus 50 Free Spins on your third deposit. The minimum qualifying deposit per tier is NZ$20 (or 10 EUR). Deposits via Neteller or Skrill do not qualify for this offer.

4.2 Wagering Requirements

All bonuses we issue are subject to wagering requirements. For the casino welcome package, a 35x wagering requirement applies to the combined deposit and bonus amount. Free spin winnings carry a 40x wagering requirement. All wagering must be completed within 10 days of bonus activation, or the bonus and any associated winnings will be forfeited. While a bonus is active, the maximum bet permitted is NZ$10 (5 EUR). We reserve the right to void bonuses and winnings if these rules are not followed.

4.3 General Bonus Rules

We apply the following rules to all promotions across our Realz Casino platform:

• Bonuses cannot be combined — activating a new bonus voids the current active bonus and any winnings
• You must complete any active casino bonus before using free spins
• You may cancel an active bonus at any time, though this will void your Casino Bonus balance
• Bonuses are credited automatically; if not received, please contact us via Live Chat or at support@realz.com
• Suspicious wagering patterns or strategies designed to guarantee profit may result in bonus cancellation
• We reserve the right to modify or terminate any promotion at any time without prior notice

4.4 Sports Betting Bonus

We offer a separate sportsbook welcome bonus of 100% up to NZ$200 for new sports betting customers. The minimum qualifying deposit is NZ$40. Standard wagering requires rolling over the deposit and bonus amount 6 times (5x for players in Germany, Norway, Finland, Switzerland, and Austria). Qualifying bets must be single bets at odds of 2.00 or above, or multi-bets at odds of 1.50 or above per selection. Wagering must be completed within 30 days of your first deposit. Cashed-out bets, system bets, void bets, and bets placed in the casino or virtual sports sections do not count toward rollover.

5. VIP Programme

At Realz Online Casino, we reward loyal players through our five-tier VIP programme. As you progress through levels, we provide you with increasingly exclusive benefits including a personal VIP manager (from Level 4), higher withdrawal limits, personalised offers, cashback rewards, and priority 24/7 Live Chat support. Entry-level members (Levels 1 and 2) enjoy access to on-site promotions and live chat. From Level 3 onwards, we extend personalised offers, cashback, and elevated withdrawal caps. We determine VIP advancement based on your activity and engagement on our platform.

6. Responsible Gambling

We are committed to promoting responsible gambling across our entire platform. We provide tools to help you manage your gaming, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you believe your gambling may be becoming harmful, we encourage you to use these features or contact our support team. We work alongside recognised responsible gambling organisations and may intervene if we identify signs of problem gambling behaviour. Players who self-exclude must not attempt to re-register using alternative details — doing so may result in permanent account closure and forfeiture of funds.

7. Prohibited Activities

We strictly prohibit the following activities on our platform. Engaging in any of these may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Creating multiple accounts or using accounts on behalf of another person
• Providing false or misleading information during registration or verification
• Using software, bots, or automated systems to interact with our platform
• Engaging in collusion, match-fixing, or any form of fraudulent betting
• Abusing our bonus system through systematic exploitation or arbitrage strategies
• Accessing our services from a restricted jurisdiction
• Using stolen, fraudulent, or unauthorised payment methods

8. Intellectual Property

All content available on our Realz Online Casino platform — including but not limited to software, game titles, graphics, logos, trademarks, and text — is our intellectual property or is licensed to us by third-party providers. You may not reproduce, distribute, modify, or commercially exploit any part of our content without our prior written consent. Your use of our platform grants you a limited, non-exclusive, non-transferable licence to access and enjoy our services for personal, non-commercial purposes only.

9. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we make every effort to ensure continuous, uninterrupted access to our platform, we cannot guarantee that our services will be free from errors, interruptions, or technical issues. We shall not be held liable for any loss of data, missed gaming sessions, or financial losses arising from service downtime, third-party failures, or force majeure events. Our total liability to you in connection with any claim shall not exceed the total amount deposited by you in the 12 months preceding the claim.

10. Privacy and Data Protection

We collect and process your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By registering with us, you consent to our collection, storage, and use of your data as described therein. We implement appropriate technical and organisational measures to safeguard your information. We do not sell your personal data to third parties. For full details on how we handle your data, please review our Privacy Policy available on our website.

11. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws applicable under our operating licence issued by the Tobique Gaming Commission. In the event of a dispute, we encourage you to contact our support team at support@realz.com in the first instance. We will endeavour to resolve any complaint fairly and promptly. If a resolution cannot be reached, you may escalate the matter to the relevant regulatory authority. Any unresolved disputes shall be subject to the jurisdiction of the applicable regulatory body overseeing our licence.

12. Amendments to These Terms

We reserve the right to amend, update, or replace these Terms and Conditions at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our Realz Online Casino platform following such notification constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates. The most current version of these terms will always be available on our website and supersedes all previous versions.

13. Contact Us

If you have any questions about these Terms and Conditions or any aspect of your account with us, our team is available 24/7 to assist you. You can reach us through the following channels:

• Live Chat: available 24/7 directly on our website
• Email: support@realz.com
• Help Centre: accessible via the FAQ section on our platform

We are dedicated to ensuring your experience with Realz Online Casino is safe, fair, and enjoyable. These terms exist to protect both you and us, and we encourage all players to read them thoroughly before participating in any activity on our platform.