Realz Casino Privacy Policy

At Realz Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our platform at realz.com. By registering an account and using our services, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully so you are fully informed about how Realz Casino handles your personal data.

1. Who We Are

We operate Realz Casino under the name Dreamline Ventures S.R.L., a company incorporated in Costa Rica (registration no. 3-102-933985). Our platform is licensed by the Tobique Gaming Commission under licence no. 0000071, issued in New Brunswick, Canada. At Realz Casino, we take our legal and regulatory obligations seriously, including our responsibility to safeguard the personal data of every player who uses our services. For any privacy-related concerns, you may contact us directly at support@realz.com.

2. Information We Collect

We may collect the following categories of personal information when you interact with our platform:

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and home address
• Username and encrypted password
• Copies of identity documents for KYC verification purposes

2.2 Financial and Transaction Data

• Deposit and withdrawal records across all supported payment methods, including Visa, Mastercard, Skrill, Bitcoin, Ethereum, and other cryptocurrencies
• Transaction history and account balance information
• Payment method details necessary to process your transactions securely

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and session data
• Pages visited, games played, and time spent on our platform
• Referral URLs and click behaviour

2.4 Communications Data

• Records of your interactions with our 24/7 live chat support
• Email correspondence sent to support@realz.com
• Feedback, complaints, and requests submitted through any channel

3. How We Use Your Information

Here at Realz Casino, we use your personal data for the following purposes:

• To create and manage your account and verify your identity in line with our KYC obligations
• To process deposits, withdrawals, and bonus claims, including our Welcome Package of 250% up to $4,000 and 150 Free Spins
• To administer our VIP Program, personalised offers, cashback rewards, and promotions such as the Race for the Urus and Casino Weekly Challenges
• To comply with applicable laws, anti-money laundering regulations, and licensing requirements under the Tobique Gaming Commission
• To detect and prevent fraud, problem gambling, and unauthorised access
• To send you service-related communications, bonus updates, and promotional messages (where you have given consent)
• To improve our platform, game selection spanning 12,000+ titles, and overall user experience
• To provide support through our 24/7 live chat and email channels

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as an account holder and player
• Legal obligation: We are required by law to collect and verify certain information, including identity and payment data
• Legitimate interests: We may process data to protect the security of our platform, prevent fraud, and improve our services
• Consent: Where you have explicitly agreed to receive marketing communications or opt into specific features

5. Cookies and Tracking Technologies

Our Realz Casino platform uses cookies and similar tracking technologies to ensure the site functions correctly and to improve your browsing experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site.

We use cookies for the following purposes:

• Authentication and session management when you realz casino login
• Remembering your language preferences across our 12 supported languages
• Analytics to understand how players navigate our mobile and desktop platform
• Marketing and retargeting, where permitted by your consent

6. Sharing Your Information

At Realz Casino, we do not sell your personal data to third parties. However, we may share your information with carefully selected partners and service providers in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals via methods including Skrill, bank transfer, and cryptocurrency networks
• Game providers: Studios such as NetEnt, Pragmatic Play, Evolution Gaming, and 76+ others may receive limited technical data necessary to deliver their games
• Regulatory authorities: We may disclose data to the Tobique Gaming Commission or other competent authorities as required by law
• Fraud prevention services: Third-party identity verification and anti-fraud tools used during KYC checks
• IT and infrastructure providers: Trusted technical partners who support the operation of our platform under strict confidentiality agreements

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we retain account and transaction records for a minimum of five years following account closure, in accordance with our anti-money laundering obligations. When data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

8. Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data held by our Realz Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time
• Right to object: You may object to processing based on our legitimate interests

To exercise any of these rights, please contact us at support@realz.com. We will respond to your request within the timeframe required by applicable law.

9. Security of Your Data

We at Realz Casino implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include SSL encryption for data transmission, secure storage infrastructure, and access controls limiting who within our organisation can view your data. While no online platform can guarantee absolute security, we continuously review and update our security measures to maintain a high standard of protection.

10. Restricted Jurisdictions

Our Realz online casino is not available to residents of certain jurisdictions, including the United States, the United Kingdom, the Netherlands, Sweden, Denmark, and a number of other territories. We do not knowingly collect personal data from individuals located in these restricted regions. If we become aware that data has been collected from a resident of a restricted jurisdiction, we will take prompt steps to delete that information.

11. Children's Privacy

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately at support@realz.com and we will take steps to delete the relevant data and close the account.

12. Third-Party Links

Our Realz Casino platform may contain links to third-party websites, including those of game providers, payment processors, or affiliate partners. We are not responsible for the privacy practices of those external sites. We encourage you to read the privacy policies of any third-party websites you visit through links on our platform.

13. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of our Realz Casino services following the publication of any changes constitutes your acceptance of the updated policy. We recommend that you review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. We at Realz Casino are here to help and will respond to all privacy-related enquiries as promptly as possible.

• Email: support@realz.com
• Live Chat: Available 24/7 directly on our website
• Operator: Dreamline Ventures S.R.L., Costa Rica (registration no. 3-102-933985)